Refund & Return Policy

Refund & Return Policy

Last updated: July 22, 2026

At NewBornix, your satisfaction is our priority. We understand that shopping for baby products requires complete confidence, and we want to make sure every purchase meets your expectations. Please read our policy carefully.

1. Return Eligibility

We accept returns within 3days of delivery, provided the item meets the following conditions:

• Item is unused, unwashed, and in its original condition
• Original packaging and tags are intact
• Item is not from our non-returnable category (see below)

2. Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned or exchanged:

• Feeding accessories (bottles, nipples, breast pumps)
• Bath and skin care products (once opened)
• Undergarments and bodysuits
• Items marked as "Final Sale"

3. How to Request a Return

To initiate a return, please contact us within 2 days of receiving your order:

• Email: [your contact email]
• Website: www.newbornix.com

Please include your order number, the item(s) you wish to return, and the reason for the return. Our team will respond within 1–2 business days with further instructions.

4. Refund Process

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

• Approved refunds will be processed within 5–7 business days to your original payment method.
• Shipping charges are non-refundable.

5. Exchanges

We offer exchanges for items that are defective, damaged, or incorrect. If you need to exchange an item, please contact us at [your contact email] with your order details and photos of the issue.

6. Damaged or Defective Items

If you receive a damaged or defective product, please contact us within 24 hours of delivery with photos of the item and packaging. 

7. Return Shipping

• Customers are responsible for return shipping costs.
• We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items without tracking.

8. Contact Us

For any questions regarding returns or refunds, please reach out to us:

NewBornix
Website: www.newbornix.com
Email: contactnewbornix@gmail.com